Buying Appliances

Buying an appliance is an easy purchase rendered complicated by the vast amount of information available.

Let us simplify:


Price: What is the price as most companies hide it behind 15% off. It actually is not that hard. Find the desired items and total. Of course, you have to total the extras: Delivery, Removal of old units and even power cords are additional. Be careful these extras can add $100-120 to the bottom line.


Customer Service/Support: If you are buying a kitchen of appliances, you will shop at the store 2.8 times and call another 2.3 times before the purchase. After the purchase, the tradespeople will call twice and there will be calls to schedule delivery. With all that information, will the store be able to handle the transaction?


Service: The hardest part of the appliance business is product service. Many stores have deemphasized or eliminated this component completely. The number 2,3 and 4 volume stores do not employ a single technician. If the store does not offer service, then ask who the service agent is. Appliances have about a 18% chance of a service call within the first year, so you will probably need some type of service within the lifetime of the product