The Outlet

Boston is amongst the toughest places in the country to deliver an appliance without question. As an example, I live on top of a three decker with 100 stairs to the roof. This begs the question: What happens when products can't fit or are ordered wrong due to customer misunderstanding?



At Yale, they end up in this outlet and are marked down 15-25%. Customer orders a new product and pays $69 to re-deliver....But what happens elsewhere? I am not extolling the virtues of Yale as most of you are not in our market.

Avoiding 33% restocking fees:

1. Measure all your areas. The hardest part about delivering a refrigerator is turning it on a stair.

2. Check the specs versus your openings.

3. If you have any questions, ask the store to send a representative to look. We have a person dedicated to this...so much cheaper than a markdown.

4. Check your slip and read the policies about returns. Bring up your concerns with the salesperson and have them noted on the slip.

Take precautions....33% of a 1,000 dollar refrigerator is a lot of dough and its legal if it is stipulated...So save yourself the headache.