Service is the largest part of the company. I have been on the service vans once a week for awhile and have come to the following conclusion for people who want it fixed the first time.
Here is what is needed:
1. Model number
2. Serial number
3. The exact nature of the problem...what happens, when it happens, etc.
We pre-diagnose every call and have the largest parts company (Marcone) in our warehouse. Without the above information, it's like walking into a doctors office and saying I have pain...
BTW, this SubZero was a sealed system issue. Average sealed system repair is 4 -5 hours.
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