Honest opinions about how to buy Appliances and Lighting.

Friday, August 28, 2009

The Outlet

Boston is amongst the toughest places in the country to deliver an appliance without question. As an example, I live on top of a three decker with 100 stairs to the roof. This begs the question: What happens when products can't fit or are ordered wrong due to customer misunderstanding?

At Yale, they end up in this outlet and are marked down 15-25%. Customer orders a new product and pays $69 to re-deliver....But what happens elsewhere? I am not extolling the virtues of Yale as most of you are not in our market.

Avoiding 33% restocking fees:

1. Measure all your areas. The hardest part about delivering a refrigerator is turning it on a stair.

2. Check the specs versus your openings.

3. If you have any questions, ask the store to send a representative to look. We have a person dedicated to this...so much cheaper than a markdown.

4. Check your slip and read the policies about returns. Bring up your concerns with the salesperson and have them noted on the slip.

Take precautions....33% of a 1,000 dollar refrigerator is a lot of dough and its legal if it is stipulated...So save yourself the headache.

No comments:

Post a Comment