Delivery

Delivery is the second hardest part of this industry, and probably one of the primary causes of consumer angst. Lets say you order a kitchen and schedule a delivery a few weeks later..The process is:

1. Receptionist
2. sales
3. purchasing
4. warehousing
5. trucking

Any errors will cause a breakdown, and problems will occur. Lets say every aspect is running smoothly, now the second phase of fun begins. You paid a delivery charge, but any of the following can/will occur:

1. Removal charge($20-30 per piece)
2. Cord charge(amazingly 30 per appliance)
3. Installation charge

Protect yourself by checking everything at time of order. You want as much transparency as possible with all the terms noted on the sales slip in writing.