Honest opinions about how to buy Appliances and Lighting.

Saturday, October 25, 2008

The Harder Side Of Service

Lets perform a little experiment....If you are so inclined, Google LG(or any other manufacturer) service and call the service providers. Ask if they perform service in warranty. The answer should be a resounding no.

The reason: For $80 per completed call, that provider must answer the phone, diagnose the issue, order and pay for any parts and then go to your house. If the original diagnosis is wrong, that provider must pay again for more parts and return to the house. For nothing.

Sounds like a deal....The hardest part of the appliance business is warranty service. The numbers are downright scary. The average technician is now over 60 and retiring, and the amount of stores actually providing service is now under 20%.

The purpose of this post is not to scare you. If you are investing in a new kitchen, ask this question:

Who will be providing warranty service? Then prepared to be shocked

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